Terms & Conditions
This is the place that has all the boring stuff you have to know when you decide to do exciting things like Cage Diving. This includes booking cancellations, what if you don’t see sharks, physical ability or age and safety stuff. Enjoy.
All prices stated are in New Zealand Dollars and include 15% Goods and Services Tax. Prices are subject to change without notice.
Booking details and dates can be amended up to 48 hours prior to a trip.
Bookings made via our website using a credit card require payment in full at time of booking.
We accept EFTPOS, Master Card and Visa or Cash. Online credit card payments incur a $5.80 transaction fee. This is also applicable to Visa debit cards.
Payments – Shark Experience Ltd Bluff' is the name that will appear on your credit card statement.
Electronic Funds Transfers (from New Zealand bank accounts) are accepted when making Group Bookings. Bank Transfers must be completed immediately as bookings are only held for 48 hours while the payment is cleared. Bank Transfer payments are not accepted within 48 hours of the charter as full payment is required to be cleared before boarding.
Only one promotional discount will apply for each product.
All children under the age of 16 years old must be accompanied by a paying adult. There is no charge for infants under 5 years when not occupying a seat.
Some tours have imagery and camera restrictions on board vessels where other passengers may be filmed without their permission. Please refer to individual tour conditions for details on any restrictions.
CANCELLATION AND REFUNDS
If you cancel your booking the following conditions are applicable:
- If you cancel within 48 hrs of your trip or you simply fail to arrive or contact us, there is no refund.
- For cancellations made outside of the 48 hours, there is a 20% charge.
If your booking was made through an authorised agent, requests to cancel your tour must be made through that agent. Request for refunds for the cancelled tour must be made/arranged by that agent, the agent that accepted payment of funds for that tour.
Shark Experience will not accept any liability for injury, sickness, loss or damage however caused. This includes costs associated with changes or cancellation of travel arrangements.
Shark Experience highly recommends that you take out Travel Insurance for flights, transport and accommodation. Shark Experience will not be responsible for any delays that may cause loss of travel arrangements.
Due to our unique location on planet earth, from time to time, Shark Experience will need to cancel due to weather conditions. If we need to cancel a tour, due to weather or for client safety, we will advise you as soon as possible, either by phone or email.
Shark Experience Ltd reserves the right to cancel any tour due to mechanical breakdown, equipment safety requirements Captain’s discretion or for passenger safety reasons.
If your tour is cancelled, you will be offered seats on the next available tour, if seats are available. If this is not possible, Shark Experience will provide a FULL refund of your paid booking, either to you, or the agent you booked with.
- Full and partial refunds will be processed via the same method as the payment was received.
- If you have booked your tour through an agent, please be aware of their booking terms and conditions, as these may differ to those of Shark Experience Ltd. If you booked through an agent, then the refund will be made to that agent.
- Refunds timeframes vary between banks - anywhere between 24 hours to 10 days for international transactions
The Introduction to Underwater training session is not refundable once a trip has commenced.
All diving participants must be fit and able to conduct the dive activities for the tour and are required to sign a declaration stating that they are fit and able to do so. If a participant is unsure as to their physical ability they must consult their medical physician for advice.
Your shark experience relies on the cooperation of an unpredictable, magnificent wild animals. None of the animals we deal with are trained. When dealing with any natural event or animal, there are no guarantees. Shark Experience follows strict government-imposed guidelines when dealing with sharks and our staff are trained to adhere to these guidelines. Our crew will do everything it can to provide you with a Shark Experience within these guidelines.
NO SHARK SIGHTED POLICY
Valid for all tour bookings made after 6 October 2018: Due to changes in the interpretation of the Wildlife Act 1953 in relation to ‘Shark Cage Diving’ and activities that relate to protected wildlife, Shark Experience can no longer extend any guarantee for sightings. No refund will be issued, and no Return Trip Voucher will be provided if your desired Big Fish is not sighted on the day of your tour. Please see our sales staff to discuss discounted rates for multi day bookings. Ps. We hope the law changes soon!
Valid for ‘Shark Cage Dive’ bookings made between - 1 October 2012 to 6 October 2018. In the rare event that you do not get to see a shark, as a Shark Cage Diver and Sightseer, you will be offered a Return Trip Voucher. This voucher is valid for 365 days and is not transferable to any other person.
- If, on your second trip as a Shark Cage Diver, using a Return Trip Voucher, if no sharks are sighted, a new Return Trip voucher will be issued for a third trip, valid for 365 days.
- If, on your third trip as a Shark Cage Diver, using a Return Trip Voucher, if no sharks are sighted, no further Return Trip voucher will be issued.
Sightseeing passengers will receive one single Return Trip Voucher only.
Return Trip Vouchers cannot be transferred into another person’s name
Vouchers are not redeemable for cash.
Vouchers are valid for a period of 365 days from the date of issue.
Extensions may be granted in extenuating circumstances by contacting our office prior to the voucher expiry.
GENERAL TERMS & CONDITIONS OF ACTIVITY/CARRIAGE:
Both the Operator, Shark Experience, and any Agent (including their respective employees, agents, officers and directors) exclude, fully possible under law, all and any liability for any loss, damage or injury (whether direct or indirect or consequential, however arising) suffered by the passenger or any person associated with the passenger in relation to the booked activity. All activities have elements of risk and all guests undertaking any Activity do so voluntarily and at their own risk. To the extent permitted by applicable laws, all warranties, representations and implied terms are also excluded. The Operator reserves all rights to cancel any Activity at its discretion for (but not limited to) any of the following reasons:
a) waterway, road or weather conditions;
b) lack of numbers participating in the Activity;
c) unsuitability of passenger(s) due to reasons such as age, ill health, poor fitness, intoxication or any other reasons rendering a passenger unsuitable or unfit to participate in the Activity;
d) any other circumstances which are beyond the reasonable control of the Operator. All passengers agree to adhere to any instructions in relation to the Activity from the Operator at all times.
These terms are subject to rights and remedies you have under the Consumer Guarantees Act 1993.
Please note that when you make a booking on our website, you are accepting the terms and conditions outlined on this page. If you do not accept them, you must refrain from using this online booking services and ring us instead on +64 3 2127112..
We maintain and update our own information on this website through services provided by SWORDFOX. We do everything we can to ensure that information displayed on the Website is accurate and complete, but does not guarantee that information on the Website is free from errors or omissions and does not accept liability for any errors or omissions.
Shark Experience does not sell or rent your personal information to third parties.
We release account and other personal information only when we believe release is appropriate to comply with law; facilitate court proceedings; enforce or apply our terms and conditions; or protect the rights, property, or safety of our company, our users, or others.
It is the policy of our booking provider to send our users email as part of the booking confirmation process and other email they elect to receive.
We do use email as a means of receiving feedback from our users, and we encourage you to email us with your questions or comments.
We work diligently to protect the security of your personal information, including credit card information.
We protect your credit card information during transmission by using the 3rd Party who specializes in online bookings and who uses Secure Sockets Layer (SSL) protocol, which encrypts your information when transmitted over the Internet. Your credit card details are not held by Shark Experience and cannot be accessed by Shark Experience staff.
Cookies are small pieces of information that are stored by your web browser in a file on your computer's hard drive when you use our website. We use "session" cookies to manage your progress through the steps of the booking process. Cookies are widely used on most major Web sites. All modern web browsers give users complete control over cookies and you can remove them at any time you choose, or let them expire naturally after a fixed period of time.
We use additional information to do internal research on our users' demographics, interests, and behaviour to better understand and serve you and our community. This information may include the URL that you just came from (whether this URL is on our site or not), which URL you next go to (whether this URL is on our site or not), what browser you are using, and your IP address.
From time to time, we make changes to our information practices or alter the functionality of our Web site. We always update this terms and conditions accordingly, so we encourage you to periodically review this page for the latest information on privacy practices at Shark Experience and the 3rd parties we use to supply our online services.
Version finalised 1st September 2019